In case you need information, support or advice during your journey, there are several contact points you can get in touch with.

Questions regarding your participation

Get in touch with or use the Contact Form.

Phone contact is not supported due to all communication needing to be traced and therefore needs to be in writing.

If things go wrong

  • European Emergency Number: 112, to contact the emergency services in any EU country from any phone, fixed or mobile, dial 112, free of charge.
  • In case of loss or theft, you need to report back to the local police. You will need to enclose the police report when making your insurance or compensation claim. Cancel any lost or stolen debit or credit cards immediately. If your passport has been stolen, report it to your country’s consulate or embassy as well as to the police.

Getting in touch with the EU

  • On the phone or by email: Eurodesk is a youth information service that answers your questions about European opportunities (e.g. European programmes for volunteering, studying or doing an internship abroad). You can contact the closest Eurodesk infopoint via the interactive map (
  • Online: Information in all the official languages of the European Union is available on the Europa website.
  • In person: All over Europe there are hundreds of local EU information centers. You can find the address of the nearest center.
  • On the phone or by email: Europe Direct is a service which answers your questions about the European Union. You can contact this service by Freephone: 00 800 67 89 10 11 (certain mobile phone operators do not allow access to 00800 numbers or may charge for these calls) or by email.
  • Read about Europe: Publications about the EU are only a click away on the EU Bookshop website.
  • European Commission Representations: The Commission representation offices act as the Commission’s voice and monitor public opinion in their host country. They provide information on the EU through events and the distribution of brochures, leaflets and other materials.
  • European Parliament Information Offices: Their role is to raise awareness of the European Parliament and the European Union and to encourage people to vote in European parliamentary elections.