You can call 112 from fixed and mobile phones to contact any emergency service: an ambulance, the fire brigade or the police.
A specially trained operator will answer any 112 call. The operator will either deal with the request directly or transfer the call to the most appropriate emergency service depending on the national organisation of emergency services.
Operators in many countries can answer the calls not only in their national language, but also in English or French. If the caller does not know where he is, the operator will identify where the person making the call is physically located and will pass it to the emergency authorities so that these can help immediately.
112 is also used in some countries outside the EU – such as Switzerland – and is available worldwide on GSM mobile networks.