If your trip’s arrival at destination is delayed by more than 2 hours, you are entitled to compensation.
If you are not offered either the refund of your ticket, the free journey back to the service’s initial departure point or to be transported to your final destination at the time, you can later complain and claim a refund for the ticket plus compensation worth 50% of the ticket price.
In case of accident :
If you are injured in a bus accident during a long-distance journey (more than 250 km), you are entitled to compensation. In case of death, compensation can be claimed by your dependents.
Where necessary, the carrier will also provide immediate assistance: first aid, food, clothes, transport and accommodation.